Terms & Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Posify Pro ("we," "our," or "us") governing your access to and use of the Posify Pro point-of-sale platform and related services ("Service").

By registering for an account, accessing the Service, or clicking "I agree," you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are accepting on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

2.1 Eligibility. You must be at least 18 years old and have full legal capacity to enter into a binding contract. The Service is intended for business use, not personal or consumer use.

2.2 Accurate Information. You agree to provide true, current, and complete information during registration and to keep your account information updated. Providing false or misleading information is grounds for immediate account suspension.

2.3 Account Security. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at support@getposify.com if you suspect unauthorised access. We will not be liable for any loss resulting from unauthorised use of your account where you have failed to safeguard your credentials.

2.4 One Account per Business. Each subscription is for one business entity. You may create multiple user accounts within a subscription (subject to plan limits), but you may not share a single subscription across legally separate businesses without a separate subscription for each.

3.1 Plans. We offer Free, Basic, and Premium subscription tiers. Features and limits for each tier are described on the Pricing page, which may be updated from time to time with reasonable notice.

3.2 Billing Cycles. Paid plans are billed in advance on a monthly or yearly cycle, beginning on the date you subscribe. Yearly plans are charged as a single annual payment at the discounted rate.

3.3 Currencies. You may pay in Tanzanian Shilling (TZS), US Dollar (USD), Kenyan Shilling (KES), or Ugandan Shilling (UGX). The amount charged is the price listed for the chosen currency at the time of subscription. We are not responsible for currency conversion fees charged by your bank or payment provider.

3.4 Automatic Renewal. Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. By subscribing, you authorise us to charge your payment method on each renewal date.

3.5 Price Changes. We may change subscription prices. We will give you at least 30 days' notice of any price increase, effective from your next renewal date. Continued use of the Service after the effective date constitutes acceptance of the new price.

3.6 Taxes. All prices are exclusive of applicable taxes (including VAT or withholding tax). You are responsible for all taxes applicable to your subscription under local law.

4.1 Cancellation by You. You may cancel your paid subscription at any time from Settings → Subscription. Cancellation takes effect at the end of the current billing period; you retain access until then. After cancellation, your account reverts to the Free plan.

4.2 No Prorated Refunds. Subscription fees are generally non-refundable. We do not provide prorated refunds for partial billing periods when you cancel before the period ends.

4.3 Exceptional Refunds. If a verified technical failure on our part prevents you from accessing core features of the Service for more than 72 consecutive hours within a billing period, you may request a prorated credit or refund by emailing support@getposify.com within 14 days of the incident. Refunds are evaluated on a case-by-case basis and are not guaranteed.

4.4 Chargebacks. Initiating a chargeback or payment dispute without first contacting us may result in immediate account suspension. Please contact us first — we aim to resolve all billing issues fairly and promptly.

You agree to use the Service only for its intended purpose — operating a lawful retail or restaurant business. You must not:

• Use the Service for any unlawful, fraudulent, or deceptive purpose.
• Attempt to gain unauthorised access to our systems, other user accounts, or any related networks.
• Upload or transmit any malware, viruses, or harmful code.
• Reproduce, copy, sell, or resell any part of the Service without our written consent.
• Reverse-engineer, decompile, or disassemble any part of the platform.
• Use automated scripts, bots, or crawlers to access or interact with the Service in an unauthorised manner.
• Overload, damage, or impair the infrastructure supporting the Service.
• Violate any applicable local, national, or international law or regulation.
• Process data of third parties through the Service without appropriate legal basis.

Violation of these terms may result in immediate suspension or termination of your account, with or without notice.

6.1 Our IP. All software, designs, trademarks, logos, documentation, and other materials comprising or relating to the Service are owned by or licensed to Posify Pro and protected by applicable intellectual property laws. Nothing in these Terms transfers any IP rights to you.

6.2 License to Use. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service solely for your internal business operations during your active subscription period, subject to these Terms.

6.3 Your Data. You retain full ownership of all business data you input into the Service (products, transactions, customer records, etc.). By using the Service, you grant us a limited license to process that data solely to provide and improve the Service.

6.4 Feedback. If you provide us with suggestions, ideas, or feedback about the Service, you grant us a perpetual, royalty-free license to use that feedback without obligation to you.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection and use of your information as described therein. For Business/POS data (products, transactions, customer records), you are the data controller and we act as a data processor on your behalf. You are responsible for ensuring you have lawful basis to process any personal data of your customers through the Service.

8.1 SLA Target. We target 99.9% monthly uptime for the core Service. Planned maintenance windows will be communicated at least 24 hours in advance via email or in-app notification, and are scheduled during off-peak hours where possible.

8.2 No Guarantee. Notwithstanding our uptime target, we do not guarantee that the Service will be uninterrupted, error-free, or free from loss of data. Internet connectivity, third-party infrastructure, or force majeure events may affect availability.

8.3 Modifications. We may modify, update, or discontinue features of the Service at any time. For material feature removals affecting paid plans, we will provide at least 30 days' notice.

To the maximum extent permitted by applicable law:

• The Service is provided "as is" and "as available" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, data, or business opportunities, even if we have been advised of the possibility of such damages.
• Our total aggregate liability to you for any claim arising from or relating to the Service shall not exceed the total fees paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.
• We are not liable for damages caused by third-party services, your internet connection, payment processing errors outside our control, or force majeure events.

Some jurisdictions do not allow limitations of liability. In those cases, our liability is limited to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless Posify Pro, its directors, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Service in violation of these Terms; (b) your violation of any applicable law or third-party rights; or (c) the data you input into or process through the Service.

11.1 By You. You may terminate your account at any time by cancelling your subscription (which reverts you to Free) and subsequently requesting account deletion via support@getposify.com.

11.2 By Us. We may suspend or terminate your account without notice if you: materially breach these Terms; fail to pay subscription fees after a 7-day grace period; engage in fraudulent activity; or use the Service in a manner that poses a security risk to us or other users. For less serious violations, we will generally give you notice and an opportunity to remedy the breach.

11.3 Effect of Termination. Upon termination, your right to access the Service ceases immediately. We will retain your data for 90 days after termination, during which you may request an export. After 90 days, your data is permanently deleted, except for records we are legally required to retain.

These Terms are governed by and construed in accordance with the laws of the United Republic of Tanzania, without regard to its conflict of law principles.

Before initiating formal proceedings, you agree to first attempt to resolve any dispute by contacting us at legal@getposify.com. We will endeavour to resolve disputes amicably within 30 days.

If a dispute cannot be resolved informally, both parties agree to submit to the exclusive jurisdiction of the courts of Dar es Salaam, Tanzania, except where mandatory consumer protection laws in your jurisdiction require otherwise.

We may update these Terms from time to time. We will notify you of material changes via email or an in-app banner at least 14 days before the new Terms take effect. If you continue to use the Service after the effective date, you will be deemed to have accepted the updated Terms. If you do not agree to the changes, you must cancel your subscription before the effective date. The current version of the Terms is always available at getposify.com/terms-conditions.

Entire Agreement. These Terms, together with the Privacy Policy and any order forms or addenda, constitute the entire agreement between you and Posify Pro regarding the Service.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.

Contact. For questions about these Terms, contact us at legal@getposify.com or via the Support page.