Help & support
How can we help?
Answers to the questions we hear most. If yours isn’t here, the form below reaches a real person on the team — replies within one business day.
Getting started
How do I create my POSify Pro account?
Click "Get started" on this site, fill in your name, email and business details, and you can begin on the Free plan immediately — no credit card required. The Android app is on Google Play; sign in with the same account.
How do I add products to my store?
In your dashboard go to Products → Add Product and enter the name, price, category and stock quantity. If you have many products or are moving from another system, contact us — data import is part of our setup service.
Which devices does it run on?
The POSify Pro app runs on ordinary Android phones and tablets, and the admin dashboard works in any modern browser. Common receipt printers and barcode scanners are supported.
Billing & plans
How does billing work?
Plans are billed in advance, monthly or yearly, in TZS, USD, KES or UGX. Yearly billing is discounted. You receive an invoice by email after each successful payment.
How do I upgrade or downgrade?
Go to Settings → Subscription in your dashboard, choose a plan and confirm. Upgrades take effect immediately; downgrades apply at the end of the current billing cycle.
Using the POS
What happens when the internet goes down?
Nothing stops. POSify Pro is offline-first: the till keeps selling, and all sales sync automatically to the cloud once you are back online.
Can I manage more than one shop?
Yes. Multiple shops run under one account with per-shop stock, staff and reports, plus stock transfers between branches on paid plans.
Security & data
Is my business data safe?
Data is encrypted in transit and at rest, backed up automatically, and access inside your business is controlled by roles and permissions with an audit trail. Your data belongs to you.
Still stuck?
Write to us. A person answers.
Describe the problem in Swahili or English — screenshots welcome. Support comes from the same team that builds the product.
- support@getposify.com
- Mon–Fri 08:00–17:00 EAT